Refund Policy

Last updated: January 2026

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Overview

All purchases of Azora subscriptions and in-app purchases are processed through Apple App Store. As such, refund requests must be submitted directly to Apple. PL-CON LTD does not process refunds directly.

How to Request a Refund

To request a refund for your Azora purchase:

  1. Visit reportaproblem.apple.com
  2. Sign in with your Apple ID
  3. Find the Azora purchase you want to request a refund for
  4. Click "Report a Problem" next to the purchase
  5. Select the reason for your refund request
  6. Submit your request

You can also request a refund through your iOS device:

  1. Open the email receipt from Apple for your purchase
  2. Tap "Report a Problem"
  3. Follow the prompts to submit your request

Refund Eligibility

Apple determines refund eligibility on a case-by-case basis. Common situations where refunds may be granted include:

  • Accidental purchases
  • Purchases made without your authorization
  • Technical issues preventing app functionality
  • Subscriptions not matching the described features
  • Duplicate charges

Refunds are typically not granted for:

  • Change of mind after using the service
  • Finding the app does not meet personal expectations
  • Failing to cancel a subscription before renewal
  • Purchases made more than 90 days ago

Timeframes

  • Refund Requests: Must typically be submitted within 90 days of purchase
  • Processing Time: Apple usually responds within 48 hours
  • Refund Appearance: If approved, refunds appear in your account within 5-7 business days

Subscription Cancellations

Important distinction between refunds and cancellations:

  • Cancellation: Stops future billing but does not refund current period
  • Refund: Returns money for a purchase already made

To cancel your subscription (prevent future charges):

  1. Go to Settings > [Your Name] > Subscriptions
  2. Select Azora: Dream & Insights
  3. Tap "Cancel Subscription"

You will continue to have access until the end of your current billing period.

One-Time Purchases

Premium readings and other one-time in-app purchases follow the same refund process through Apple. These purchases:

  • Do not expire after purchase
  • Remain available in your account
  • Can be refunded following Apple's standard policy

Technical Issues

If you are experiencing technical issues with the App:

  1. First, contact us at [email protected]
  2. We will work to resolve your issue promptly
  3. If the issue cannot be resolved, we can provide guidance on requesting a refund from Apple

Unauthorized Purchases

If you notice charges you did not authorize:

  • Contact Apple immediately through the Report a Problem website
  • Report the issue as unauthorized
  • Consider enabling purchase confirmation settings on your device
  • Set up parental controls if children have access to your device

Contact Information

For questions about this Refund Policy or for technical support:

Email: [email protected]
Company: PL-CON LTD
Address: 123 Nicosia Business Center, 1065 Nicosia, Cyprus

For refund requests, please contact Apple Support directly as we cannot process refunds.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be effective immediately upon posting. Please review this policy periodically for any changes.